Terms of service
Terms and Conditions
Terms and Condition of Website Use
These terms & conditions set out the basis on which you can visit and use our website www.keatschocolatier.co.uk ("website"). Please read them carefully as they contain important information.
If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at info@keatschocolatier.co.uk or call us on 05063 452 455
Ownership
This website is owned and operated by Pimlico Confectioners - Limited with company number 715703 ("Keats Chocolatier and Keats Confectioners", "we" or "us") whose registered office is Unit 6-A, Kay Brow Complex,
40 Kay Brow, Ramsbottom, BL0 9AY UK
You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable. We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Terms and Conditions of Sale
Placing an order
When placing an order with us you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact Customer Services at info@keatschocolatier.co.uk or call us on 05063 452 455 before you place an order. You must be over 16 to place and orders, or over 18 in the case of chocolates containing alcohol.
Acceptance of your order
After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order please contact Customer Services at info@keatschocolatier.co.uk or call us on 05063 452 455
The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order). We will send you a dispatch confirmation email when the product you have ordered is dispatched from our warehouse. We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Access to and use of the website.
Delivery, Risk and Ownership
The products ordered by you will be your responsibility from the time at which they are delivered to the delivery address - this means that you are responsible for any loss or damage which occurs after this time. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges if applicable.
Returns Policy
This returns policy is specific to online purchases by consumers, it is not applicable to any purchases made in a Keats Chocolatier and Keats Confectioners store or concession or to purchases made by businesses. We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Keats Chocolatier and Keats Confectioners. If, for any reason, you are not completely satisfied with the condition of your contract, simply contact us to return your order for a prompt replacement, refund, or exchange. You will be asked for proof of purchase.
Returns Address Online Customer Returns is : Pimlico Confectioners Unit 6-A, Kay Brow Complex, 40 Kay Brow, Ramsbottom, BL0 9AY UK
For any further information on shipping or returns then please do not hesitate to contact our customer services at info@keatschocolatier.co.uk or call 05063 452 455. Your legal rights are not affected.
Cancellation Rights
Consumer cancellation rights under the Distance Selling Regulations 2000 or the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 do not apply to products which have been personalised, or made subject to the buyer’s specifications or which are perishable or liable to deteriorate or expire rapidly. Therefore as our products are of this type, and may also have been personalized, these cancellation rights do not apply to sales through this website. This does not affect our Returns Policy, above.
Our Liability
As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau. We do not seek to affect these legal rights and we will perform our obligations with reasonable care and skill and provide products which are of satisfactory quality. For both consumers and businesses if we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. If you are a business we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity or goodwill whether or not foreseeable.
Privacy Policy
A copy of our privacy policy can be found at http://www.godivachocolates.co.uk/privacy-policy.html.This Privacy Policy governs the manner in which Pimlico Confectioners Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.keatschocolatier.co.uk and www.keatsconfectioners.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Keats.
For full details please visit our Privacy Policy page.
Cookie Policy
Keats Chocolatier and Keats Confectioners Sites uses "cookies" to enhance the User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more information about cookies please visit www.allaboutcookies.org
PRIVACY & COOKIE POLICY
1.1 Pimlico Confectioners Limited (company number 7154703) whose registered office is at Unit 6-A, Kay Brow Complex, 40 Kay Brow, Ramsbottom, BL0 9AY/ UK (“we”, “us” or “our”) complies with the Data Protection Act 1998 (the “DPA”).
1.2 For the purposes of the DPA, where relevant we are the “data controller”.
1.3 Please read the following policy to understand how we may use the personal data you provide or which we collect about you.
1.4 This privacy and cookie policy may vary from time to time so please check it regularly.
2 The personal data we collect
2.1 We may collect the following personal data about you:
2.1.1 personal data you provide if you contact us using our website;
2.1.2 personal data you provide if you contact us (including by telephone) to register, subscribe or request services or products or details about them;
2.1.3 personal data you provide when apply for a job advertised or submit a speculative job application and/or your CV;
2.1.4 personal data gathered using cookies;
2.1.5 personal data you provide if you enter into a competition or promotion;
2.1.6 details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data;
2.1.7 information about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
3 How we use personal data collected
3.1 We may use and process the personal data you provide for the purposes outlined below as well as for any purposes specified at the time of collection:
3.1.1 to send you information you have requested;
3.1.2 to fulfil orders which you have placed for products or services;
3.1.3 to deal with your enquiries;
3.1.4 to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services our ours which we think may be of interest to you. Please make it clear when you provide personal data to us, should you not wish to receive such information;
3.1.5 where you have submitted a job application we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities;
3.1.6 to develop, deliver and improve our products or services;
3.1.7 to help us develop this website to be more useful to you;
3.1.8 for website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information (we aggregate this data and it does not identify any website users);
3.1.9 for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or
3.1.10 to send you important notices such as communications about changes to our terms and conditions and policies.
4 Disclosure of your personal data
4.1 We may disclose the personal data to our selected third party business partners to fulfil an order for products or services or respond to an enquiry.
4.2 We may disclose the personal data to our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices.
4.3 We may disclose your personal data to third parties in the following circumstances:
4.3.1 to undertake the activities listed above;
4.3.2 to conform to legal requirements or comply with legal process; 4.3.3 to assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; 4.3.4 to protect and defend our rights or property;
4.3.5 to deal with any misuse of the website;
4.3.6 to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers; or
4.3.7 in order to enforce or apply our terms and conditions and other agreements with third parties.
5 Cookies
5.1.1 Like many other websites, this website uses cookies. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies. 5.1.2 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
5.2 Which cookies are used on this website?
5.2.1 The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
5.2.2 A list of all the cookie types used on this website by category is set out below.
(a) Targeting or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organisation.
(b) Strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.
(c) Performance cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
(d) Functional cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. (
e) Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For further details visit: http://www.google.com/analytics/learn/privacy.html
5.3 How can the cookies be removed?
5.3.1 You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org
5.3.2 To opt out of Google Analytics visit http://tools.google.com/dlpage/gaoptout
5.3.3 Please be aware however that blocking cookies may hamper the website’s functionality or restrict how much of the website you can access.
6 Your Rights
6.1 When you use this website and provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this policy.
6.2 You have the right to:
6.2.1 request that we stop sending you marketing information;
6.2.2 apply for a copy of the data we hold about you (for which we will charge an administration fee which is currently £10); and
6.2.3 request that we correct or remove any personal data which we hold about you which you believe is inaccurate or out of date.
6.3 You can exercise this right by contacting us at Pimlico Confectioners Ltd, Unit 6-A, Kay Brow Complex, 40 Kay Brow, Ramsbottom, BL0 9AY/ UK
7 TRANSFERING PERSONAL DATA OVERSEAS
7.1 The personal data we collect from you is currently held within the European Economic Area (“EEA”). It is possible that in the future such personal data may be transferred, stored and/or processed outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom, however we will take reasonable steps to ensure that your data is treated securely and in accordance with the DPA.
8 LINKS TO OTHER WEBSITES
8.1 This policy only applies to this website. If you link to another website from here, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by other websites.
9 CHANGES TO THIS PRIVACY AND COOKIE POLICY
9.1 This policy was last updated on 1st of October 2014. We may update this policy from time to time. When we change this policy in a material way a notice will be posted on our website along with a revised policy.
10 HOW USERS CAN CONTACT US
10.1 If you have any questions about this privacy and cookie policy, please contact us at info@keatschocolatier.co.uk or PO Box 614, Bury, BL8 9NP UK
Phone: 00 44 5603 452 455
www.keatschocolatier.co.uk
Email: info@keatschocolatier.co.uk